JOB OBJECTIVE
The Patient Services Representative (PSR) provides front office clerical and administrative support to the Health Center’s medical, dental, optometry and mental health departments. Works under the supervision of the Health Center Manager. Works with a multi-cultural population of diverse socioeconomic backgrounds, ages and levels of education.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
The PSR may be responsible for performing some or all of the following duties:
- Provides excellent customer service to patients, vendors and employees
- Interacts in a professional manner and works collaboratively with Clinicas’ staff and patients
- Works in a fast-paced environment and proactively analyze and resolve problems
- Assists patients with completion of intake forms
- Answers phones; documents telephone calls when applicable
- Determines if patient qualifies for sliding fee program; refers patients to enrollment specialist when necessary
- Verifies insurance eligibility; submits insurance authorization requests as required by insurances
- Receives and posts payments with correct payer code to patient accounts
- Collection of payment at time of service
- Scans documents into proper categories in patients’ electronic health record
- Schedules new and follow-up appointments; confirms next-day appointments
- Adheres to front desk policies and procedures
- Updates patient files utilizing Electronic Health Records
- Processes requests for Release of Records by reviewing, copying or typing special letters/summaries of records as indicated by Provider or Health Center Manager
- Reviews daily charges
- Works closely with back office staff to prioritize patients that need to be triaged
- May assist patients with mental illness, substance abuse problems and or/emotional disturbance
- Performs other duties as assigned including participation in all safety programs, which may include assignment to an emergency response team
This is an excellent opportunity to work for an organization that truly makes a difference in the community. Clinicas Del Camino Real, Inc. offers a highly competitive salary; excellent benefit package including full medical, dental, vision, life and disability insurance; generous holiday, vacation and sick leave.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
High school diploma or equivalent required. Must have one year of clerical and/or customer service experience, preferably in a medical, dental, optometry or mental health office. Proficiency with use of computers and basic programs is required. Must be bilingual English/Spanish. Must communicate professionally and effectively in writing and orally; accurate spelling and grammar are necessary. Must have the ability and desire to provide excellent customer service. Knowledge of Medi-cal and insurance billing requirements is desirable, including ICD-9/ICD-10 and CPT codes. Must have reliable transportation, as may be required to rotate to other Health Centers as needed.