Patient-Centered Medical Home (PCMH) is a model of health care delivery where the patient receives coordinated care. Your primary care physician will provide the care you need, when and where you need it, in a way that you can understand. Our clinicians are dedicated to employing evidence-based practices in their approach to healthcare, integrating the most current research to inform our treatment strategies.

As a patient, you will be able to choose a primary care physician who will have a dedicated health care team to care for you. This team helps the physician ensure that all of your needs are met. Together, you, your physician, and the health care team will work to achieve the health care goals that you have agreed upon.

The advantages of Patient-Centered Medical Homes include:

• A personal physician, along with a health care team
• Comprehensive care for you as a whole person, provided safely and accurately
• Connections to other services you may need

Your health care team is dedicated to being there for you when you are sick and working with you to keep you well. This team will help you navigate the health care system. Your care team may include a:

• Doctor
• Nurse Practitioner
• Nurse or Physician Assistant
• Health Educator
• Behavioral/Mental Health Provider
• Other health care staff

As your personal doctor and medical home team, we will:

• Listen to your concerns and questions
• Explain illnesses, treatments, and outcomes in ways that are easy to understand
• Provide clear instructions about medications and treatments
• Keep all of your information confidential
• Offer same-day appointments whenever possible
• Provide access to a doctor 24 hours a day
• Refer you to trusted specialists
• Help you develop a clear health plan outlining your treatment goals and what to expect

As patients, your responsibilities include:

• Helping us develop your care plan, so you can follow it
• Bringing a list of concerns and questions to discuss during your appointment
• Keeping a list of all medications, including over-the-counter ones, and bringing them to your visits
• Informing us if you have visited an emergency room or hospital, and whenever possible, checking with us before going
• Letting other providers know that your primary care provider is from Clinicas, so they can share information about your medical history with your Clinicas provider

We are committed to helping you take care of your health.

Clinicas del Camino Real, Inc. is PCMH certified by the Joint Commission.