JOB OBJECTIVE

The Employee Relations (ER) Manager reports directly to and is under the direct supervision of the Chief Human Resource Office. This position will oversee all employee relations activities, policies, processes, procedures, and will demonstrate employee relations expertise, excellent judgment, and highly developed analytical, interpersonal, problem-solving and communication skills. This position will set the strategy for employee relations and support their team in handling workplace concerns and action plans and will provide intervention as necessary. This role will work extensively with Management to identify opportunities to proactively and preventatively address common employee relations issues, and will provide guidance and coaching to managers of all levels to address employee behavior and performance areas. The Employee Relations Manager will stay attuned to organizational and operational changes across the Company to identify potential employee relations risks and develop plans to address proactively.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

•    Overseeing the management of employee relations processes and procedures to enable effective management, conflict resolution, and problem solving.

• Conducting, overseeing and/or otherwise assisting with employee relation issues to manage employee concerns and grievances and to identify and implement appropriate employee action and accountability practices.
• Identifying a fair and inclusive process appropriate for employee concerns or grievances including overseeing employee fact-finding and ensuring adherence to employee relations policies and practices.
• Providing strategic support, thought partnership, and coaching to all levels of the company.
• Staying attuned to organizational and operational changes across the company to identify potential employee relations risks and develop plans to address proactively.
• Providing guidance and coaching to managers of all levels to address employee behavior and performance.
• Providing guidance and assisting with the development and delivery of appropriate performance feedback or action plans including corrective/disciplinary actions.
• Overseeing the use of effective documentation techniques and maintaining accurate, confidential records regarding all reported matters and fact-finding documentation.
• Interpreting and applying understanding of Personnel policies and practices, employment law, and other regulations to provide guidance or clarification for ER matters.
• Maintaining the highest level of integrity when managing employee relations issues and managing reported matters.

• Performs other duties as assigned to support HR Department