Under the general supervision of the Operations Director, the Health Center Manager plans, directs, organizes and implements policies, procedures, goals and objectives for the efficient day-to-day operations of assigned site(s).  Interacts with a multi-cultural population of diverse socioeconomic backgrounds, levels of education and ages.  

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The Health Center Manager (HCM) is responsible for performing the following duties:

• Implements and enforces health centers policies and procedures.
• Works collaboratively to enhance and streamline health center operations with the objective of increasing access to the underserved population of our community.
• Collaborates with the Operations Director in implementing business strategies to meet organizational goals.
• Collaborates with service line managers to operationalize service line strategies.
• Monitors and analyzes service-line efficiency and trends specific to assigned site(s).
• Collaborates and partners with managers and department heads from other business units to ensure all processes and interdependencies are identified and addressed.
• Establishes and maintains effective working relationships with physicians, patients, employees and community representatives.
• Influences change in order to improve health center performance and effectiveness.
• Has an understanding of provider relations.
• Effectively hire qualified competent staff. Coordinate training of new staff members
• Identifies and analyzes operational issues, trends or progress in meeting performance measures and ensuring quality care.  Creates and implements action plans for improved performance.
• Reviews and monitors health center specific reports (i.e. Billing, HR, Payroll, Medical Management, Finance, Monthly Facility reports, B-Pack, Order Management, Emails, Customer Service Score Cards)
• Assures that all records (Business &) Clinical) are maintained to meet State Licensing & Certification, HIPAA, Joint Commission and other State and National standards.
• Consults with and seeks advice from the Operations Director, Medical Director, Clinical Leads and/or other management staff regarding clinical and operational issues.
• Ensures maintenance, safety and cleanliness of the health center(s).
• Resolves and responds to complaints from patients and staff.
• Evaluates staff based on performance standards and expectations.Provides ongoing performance feedback.
• Engages staff on improvement plans that impact day-to-day operations.
• Supervises professional staff and consults with the Operations Director and Medical Director regarding provider performance issues.
• Participates in and coordinates Quality Assurance meetings and leads monthly health center staff meetings.
• Analyzes and monitors health center operations such as patient flow issues, reviewing appointment scheduling, bank deposits, daily charges, ordering supplies, and performs other duties as required.
• Interacts in a professional manner and works collaboratively Clinicas’ staff and patients.
• Promotes and role model’s excellent customer service to patients, vendors and employees.
• May assist patients with mental illness, substance abuse problems and or/emotional disturbance.
• Due to the nature of the job, may work with or be exposed to information or material of a sexual nature.
• Performs other duties as assigned including participation in all safety programs which may include assignment to an emergency response team.