Pasar al contenido principal
Department
Operations
City
Simi Valley - East
Duties

Under the general supervision of the Operations Director, the Health Center Manager plans, directs, organizes and implements policies, procedures, goals and objectives for the efficient day-to-day operations of assigned site(s).  Interacts with a multi-cultural population of diverse socioeconomic backgrounds, levels of education and ages.  

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The Health Center Manager (HCM) is responsible for performing the following duties:

  • Implements and enforces health centers policies and procedures.
  • Works collaboratively to enhance and streamline health center operations with the objective of increasing access to the underserved population of our community.
  • Collaborates with the Operations Director in implementing business strategies to meet organizational goals.
  • Collaborates with service line managers to operationalize service line strategies.
  • Monitors and analyzes service-line efficiency and trends specific to assigned site(s).
  • Collaborates and partners with managers and department heads from other business units to ensure all processes and interdependencies are identified and addressed.
  • Establishes and maintains effective working relationships with physicians, patients, employees and community representatives.
  • Influences change in order to improve health center performance and effectiveness.
  • Has an understanding of provider relations.
  • Effectively hire qualified competent staff. Coordinate training of new staff members
  • Identifies and analyzes operational issues, trends or progress in meeting performance measures and ensuring quality care.  Creates and implements action plans for improved performance.
  • Reviews and monitors health center specific reports (i.e. Billing, HR, Payroll, Medical Management, Finance, Monthly Facility reports, B-Pack, Order Management, Emails, Customer Service Score Cards)
  • Assures that all records (Business &) Clinical) are maintained to meet State Licensing & Certification, HIPAA, Joint Commission and other State and National standards.
  • Consults with and seeks advice from the Operations Director, Medical Director, Clinical Leads and/or other management staff regarding clinical and operational issues.
  • Ensures maintenance, safety and cleanliness of the health center(s).
  • Resolves and responds to complaints from patients and staff.
  • Evaluates staff based on performance standards and expectations.Provides ongoing performance feedback.
  • Engages staff on improvement plans that impact day-to-day operations.
  • Supervises professional staff and consults with the Operations Director and Medical Director regarding provider performance issues.
  • Participates in and coordinates Quality Assurance meetings and leads monthly health center staff meetings.
  • Analyzes and monitors health center operations such as patient flow issues, reviewing appointment scheduling, bank deposits, daily charges, ordering supplies, and performs other duties as required.
  • Interacts in a professional manner and works collaboratively Clinicas’ staff and patients.
  • Promotes and role model’s excellent customer service to patients, vendors and employees.
  • May assist patients with mental illness, substance abuse problems and or/emotional disturbance.
  • Due to the nature of the job, may work with or be exposed to information or material of a sexual nature.
  • Performs other duties as assigned including participation in all safety programs which may include assignment to an emergency response team.

 

Requirements
  • Bachelor’s Degree in Business, Public Administration or a health-related field is required.
  • Must have administrative support experience, strong verbal and written communication skills coupled with a minimum of two years of progressive management experience in a health center setting.
  • Experience should include fiscal and asset management, statistical report preparation, staffing and supervision of professional and support staff.
  • Must be a team player, be detailed oriented, self-motivated and work efficiently and independently with minimal supervision.
  •  Flexible team player with the ability to work in a changing environment.
  • Must be able to set and prioritize goals and objectives; excellent time management and organizational skills.
  • Ability to work in a fast-paced environment and proactively analyze and resolve problems.
  • Bi-lingual (English/Spanish) strongly preferred.
  • Must have reliable transportation.

 

How to Apply
Send applications or resume to: CCareers@clinicas.org Fax: 805-659-3217
Is this job listing for a Provider?
No
Wage Type
TBD
Job Listing Search Term