Under the supervision of the Chief Medical Officer, the Quality Improvement Manager will be responsible to oversee and direct a quality improvement program. This will include analyzing data, fulfilling documentation and reporting requirements. In addition, the QI Manager will develop educational and informational materials, promoting health issues and providing internal and external customer support. The QI Manager will develop and maintain a system for outcomes measurement and reporting to determine whether the organization is achieving its quality goals.
ESSENTIAL FUNCTIONS AND RESPONSIBLITIES
The QI Manager will oversee and monitor the development and implementation of the quality improvement program, in collaboration with the Chief Medical Officer, Chief Operations Officer, Compliance Officer and other staff. The QI Manager will:
- Establish performance improvement targets for quality, service, and efficiency.
- Implement systems to ensure that services conform to regulatory requirements, contractual obligations, and Clinicas policy.
- Design and conduct surveys to assess the achievements of Clinicas and provide feedback to the program.
- Work with Operations and Compliance to conduct quality control audits, ensuring that processes and documentation are compliant with required standards and, implement follow up actions.
- Investigate, monitor, document and report on quality of care and service.
- Recommend changes for quality improvement in clinical Policies and Procedures and Protocols based on updated findings and information.
- Assure that improvement activities are documented and reported within the organization to engage staff in continuous quality improvement.
- Assess quality improvement training needs; plans and implements training for support staff
- Performs other duties as assigned including participation in all safety programs which may include assignment to an emergency response team.
This is an excellent opportunity to work for an organization that truly makes a difference in the community. Clinicas Del Camino Real, Inc. offers a highly competitive salary; excellent benefit package including full medical, dental, vision, life and disability insurance; generous holiday, vacation and sick leave.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
- Bachelor’s degree in a related field required; Masters preferred.
- Knowledge of QI processes, strategic planning and health services research, design and implementation.
- Minimum three years of clinical work experience in a health care setting including experience managing a quality improvement program.
- Proven ability to achieve results.
- Ability to communicate clearly, both verbally and in writing, with a diverse group of staff. Strong analytical reasoning and ability to interpret and evaluate complex information.