The Assistant Manager provides support to the Health Center Manager (HCM) and assists with the oversight of the health center during the absence of the HCM. The Assistant Manager works under the supervision of and reports to the Health Center Manager. Interacts with a multi-cultural population of diverse socioeconomic backgrounds, ages and levels of education. The Assistant Manager is responsible for performing the following duties: Helps plan, direct, organize and implement office procedures for efficient day-to day operations. Assists the HCM with the supervision of the health center and the completion of duties such as, but not limited to, monthly health center reports, keeping inventory of supplies and monthly requisitioning of office supplies. Works with Health Center Manager to analyze and monitor health center operations such as patient flow issues, reviewing appointment scheduling, bank deposits, and billing functions. Orients and trains staff on items such as data collection procedures, telephone techniques, scheduling, filing and items unique to the health center. Serves as liaison between the health center and the billing department; reviews daily charges, ensures accurate daily deposits and corrections and assist with CHDP billing. Front desk scheduling; reviews and inputs Providers’ monthly schedules into health center calendar. Assists the front office staff as requested by the HCM Resolves and responds to patient and staff complaints. Monitors staff and bring concerns and suggestions to supervisor. Follows and enforces health center policies and procedures. Handles personnel issues and issues disciplinary action.
This is an excellent opportunity to work for an organization that truly makes a difference in the community. Clinicas del Camino Real, Inc. offers a highly competitive salary, excellent benefit package, generous holiday, vacation and sick leave.
Associate’s Degree (AA or AS) is required; Bachelor’s Degree (BA or BS) is preferred. Formal coursework in the above mentioned areas is desirable, e.g. business communication, computer, ICD-9/CPT coding, etc. Must be enrolled or willing to enroll, in formal education in preparation for a future career as a Health Center Manager. Two years of experience working front desk or medical reception preferred; including experience with medical billing, scheduling systems, electronic health records, and medical recordkeeping systems. Must have the ability to supervise and lead staff. Proficiency with use of computers and basic programs is required. Must be able to communicate professionally and effectively in writing and verbally; accurate spelling and grammar. Strong public relations skills. Ability to work in a fast-paced environment and proactively analyze and resolve problems. Bilingual English/Spanish is required; ability to speak, read and write. Knowledge of Medi-Cal and insurance guidelines is desirable. Must have reliable transportation.