Duties
The Scheduling Clerk provides telephone assistance to Clinicas patients and is responsible for performing the following duties:Receives inbound telephone calls and provides exceptional customer service.Schedules patients’ appointments.Determines patients’ eligibility and ensures guidelines and frequency limitations are followed.Makes necessary updates to patient information (demographics, insurance information, and etc.) utilizing Electronic Practice Management (EPM).Documents telephone conversation in patient’s electronic medical record.Communicates with health center staff, including Providers utilizing Electronic Health Record (EHR) tasking system.Analyzes the situation and completes research to ensure no rework or follow-up is required.
Benefits
This is an excellent opportunity to work for an organization that truly makes a difference in the community. Clinicas Del Camino Real, Inc. offers a highly competitive salary, excellent benefit package, generous holiday, vacation and sick leave.
Requirements
High school diploma or equivalent required. Must have one year of customer service experience; demonstrated ability to listen effectively, use probing skills to obtain relevant information and establish rapport quickly. Call center experience preferred in an automated customer service environment. Proficiency with use of computers and programs is required. The individual must be able to work with multiple programs and type in system while taking information by phone. Communicate professionally and effectively in writing and verbally; accurate spelling and grammar. In addition, have the ability to work in a fast-paced environment and proactively analyze and resolve problems. Bilingual English/Spanish is required.
How to Apply
Send applications or resume to: CCareers@clinicas.org Fax: 805-659-3217
Is this job listing for a Provider?
No